FAQs about the POGO Automatic Meter & Cartridges

Q: What is the POGO Automatic® Meter? 

A: The POGO Automatic Meter, unlike traditional blood glucose meters, lets you test your blood glucose with the press of a button, with no separate lancing device required. You simply press the test port for auto lancing and blood collection, and after a short countdown you will receive a blood glucose result.

Along with the POGO Automatic Meter, the POGO Automatic Test Cartridge makes up the POGO Automatic Blood Glucose Monitoring System. Everything you need to test your blood glucose is contained within the POGO Automatic Test Cartridge. No separate lancing device is required. Each cartridge combines 10 test strips and 10 lancets.


Q: How is the POGO Automatic® Meter different, compared to a traditional Blood Glucose Meter?
 

A: The POGO Automatic Meter is unique because it is the only meter that fully-integrates all testing supplies into one compact meter and cartridge system.  In just one step, POGO Automatic lances your finger, collects your blood and provides a blood glucose result in seconds.


Q: I lost my POGO Automatic® meter, what can I do?
 

A: If your POGO Automatic meter is lost or not functioning, we can assist you with replacing your device or purchasing a new one. Please reach out to Customer Support for further assistance via email at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646).


Q: Do I need to use the Patterns® app in order to operate my POGO Automatic® Meter?
 

A: Although Patterns is an excellent tool to view, track, and share the blood glucose results from your POGO Automatic Meter, it is not required for you to perform a blood glucose test using your POGO Automatic Meter.


Q: What blood sample size does the POGO Automatic® Meter require?
 

A: The POGO Automatic Meter uses a small blood sample size, only .25 microliters.


Q: Is it hard to clean the POGO Automatic® meter?
 

A: Like all meters, POGO Automatic requires a two-step cleaning and disinfecting process.  However, we have built the meter to make this process as easy as possible with the ability to remove the test platform from the meter for cleaning.  

Please reference your POGO Automatic Owner’s Manual for more information.

 
Q: How accurate and precise is the POGO Automatic® Meter? 

A: If you are interested in the performance of our products, specifically the accuracy of the POGO Automatic Meter, review our Cartridge Package Insert. This can be found within our POGO Automatic Test Cartridge tube.


Q: Is POGO Automatic® like a continuous glucose monitor?
 

A: The POGO Automatic Meter is an Automatic Blood Glucose Monitor. POGO Automatic combines the test strip, and lancing device within a ten-test cartridge which allows you to produce a blood glucose result in one step. Continuous Glucose Monitoring is very different technology, which requires a user to wear a sensor and transmitter, which takes continuous samples of a user’s interstitial fluid to produce a sensor glucose value. 


Q: I changed my mind, and I do not want my unused POGO Automatic® Meter, how can I return it?
 

A: We are sorry to hear that you are interested in returning your POGO Automatic Meter. You can receive a refund within 15 calendar days of your order, and if the tamperproof seal on the meter box is intact (i.e. the box has not been opened).

Also, it is important to note that POGO Automatic Test Cartridges are considered medical supplies, and therefore are not eligible for a refund unless they are defective. However, your monthly subscription can be canceled at any time. Subscription cancellations for POGO Automatic Test Cartridges and Coaching from POGO Automatic must be made prior to your next scheduled charge date. Please note that once the order renewal on your subscription has been processed, it cannot be canceled or returned for a refund.

Please reach out to Customer Support for further assistance via email at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646).


Q: I keep getting an error code when I try to test, what should I do?
 

A: If you are getting an error code and do not know what to do please reach out to Customer Support for further assistance via email at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646). Additional information regarding error codes can be found in your POGO Automatic Owner’s Manual.


Q: Is the POGO Automatic® Meter and test cartridges covered by my insurance, if not, then when?
 

A: Currently, the POGO Automatic Meter and Test Cartridges are not covered by insurance but are eligible for purchase using Flexible Spending and Health Savings accounts. We are working to obtain future insurance coverage through as many health insurance plans as possible.

 
Q: What is the warranty for the POGO Automatic® Meter? 

A: We offer customers who buy a new POGO Automatic Meter a one-year warranty. The meter is covered under this warranty if it has not been modified, altered, or misused. Under this warranty, we will replace your meter if it is defective in material or workmanship.

If any of the products you purchased arrive or become defective during the warranty period due to a manufacturing or shipping issue, we will gladly replace them.

If you’re interested in registering the warranty for your POGO Automatic Meter, you can do so online at www.presspogo.com/registerpogo or call Customer Support for help at 1-855-IMI-POGO (464-7646).

Note: POGO Automatic Test Cartridges are considered medical supplies, and therefore are not eligible for a refund unless they are defective. However, your monthly subscription can be canceled at any time. Subscription cancellations for POGO Automatic Cartridges and Coaching from POGO Automatic must be made prior to your next scheduled charge date. Please note that once the order renewal on your subscription has been processed, it cannot be canceled or returned for a refund.


Q: What is the POGO Automatic® Test Cartridge
 

A: Everything you need to test your blood glucose is contained within the POGO Automatic Test Cartridge. No separate lancing device is required. Each cartridge combines 10 test strips and 10 lancets.


Q: How do I order POGO Automatic® Test Cartridges?
 

A: POGO Automatic Test Cartridges are sold through our online POGO Store.  The online store can be found at www.presspogo.com.


Q: What if I run out of POGO Automatic® Test Cartridges before my next subscription order?
 

A: We have designed our POGO Automatic Cartridge bundles to provide flexibility in daily testing needs, while helping to ensure users enough test cartridges to last the whole month until the next subscription order is received.

If you think you are going to exhaust your monthly cartridge order or already have, we are here to help. We can help you purchase an additional POGO Automatic Test Cartridge tube(s) as a one-time purchase to help ensure you have enough tests until your next subscription order arrives. 


Q: Is the POGO Automatic® Meter and test cartridges covered by my insurance, if not, then when?

A: At this time the POGO Automatic Meter and Test Cartridges are not covered by insurance but are eligible for purchase using Flexible Spending and Health Savings accounts. We are working to obtain future insurance coverage through as many health insurance plans as possible.

Was this article helpful?
2 out of 3 found this helpful