FAQs about Product Shipping and Return Information

Q: What shipping options does POGO Automatic offer?

A: We’re happy to offer free standard shipping within the contiguous United States for all purchases from the POGO Store via the U.S. Postal Service (USPS). The USPS delivers Monday through Saturday.

 

Q: How long does shipping take?

A: The shipping time depends on your location and when you order. After we process your order, you’ll receive a shipment confirmation email. It includes the order number, itemization of products being shipped, and tracking number. You can click the tracking number to track your package.

 

Q: Does POGO Automatic offer expedited shipping?

A: For the time being, we offer only free standard shipping via the U.S. Postal Service.

 

Q: How do I register the warranty for my POGO Automatic Monitor?

A: If you’re interested in registering the warranty for your POGO Automatic Monitor, you can do so online at presspogo.com/registerpogo or by calling Customer Support at 1-855-IMI-POGO (464-7646).

 

Q: I don’t want to use my POGO Automatic Monitor anymore and I have leftover cartridges. How do I return them?

A: Unfortunately, because POGO Automatic Test Cartridges are considered medical supplies, they are not eligible for a refund unless they’re defective. However, you have the flexibility to cancel your subscription via your account in the POGO Store. If you cancel, you will not receive any refund for the current period, but you will not be charged again.

Please contact Customer Support for further assistance via email at support@presspogohelp.com or call 1-855-IMI-POGO (464-7646).

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